- Design Your Own Bag!
- Ready To Ship
- Handmade Handbags
- Messenger Bags
- Messenger Diaper Bags
- Tote Bags
- Gift Cards
I love my bag! Thank you so much for sourcing the fabric and making it specially for me. So pleased with the black reinforced base, stylish and functional. As well made as ever, and thank you for the free shoulder pad. The texture of the micro suede is utterly fascinating and the colour so true. I'm so glad I thought to ask on the off chance! ---Nisha-Anne, Australia
When will I receive my order and how will it be shipped?
We will begin processing your order right away. Please allow 2-3 for production of your product as all of our products are carefully hand-crafted. Thank you and please let us know if there is anything we can do to make your experience more enjoyable.
USPS Priority & USPS Express Delivery
We generally use United States Postal Service (USPS) Priority Mail for all shipping in the US. Priority shipping is generally delivered in 2-3 days from the shipping date and varies depending on the zone you ship too. USPS Express is sent using overnight delivery once the custom order is created (which may take 1-2 weeks to handcraft).
Is the product I want in stock and ready for shipping?
Most all of our products are custom made to your style and preferences and therefore not ready to ship right away. There will be some exceptions in the case of clearance items, specials, and special promo items and/or certain seasonal items. These items will be clearly marked that they are in fact "Ready to Ship".
What are the dimensions of this handbag and does it come in other patterns and styles?
To get a full description of the bag you are interested in, just click on the thumbnail photo of the bag and a new page will open displaying a larger photo, other available pattern options, details and a full description of the selected product. Our products come in various patterns and fabrics and will be displayed as a swatch (under the Customize it! tab), which you can click on to view the product in that particular pattern.
Can I purchase an item that is sold out?
If an item is very popular, we will try to get the materials to make the item available again. However, sometimes a product, no matter how popular, is not always going to be available again due to limited supplies of fabric, materials, etc. This is why we encourage you to buy it now, if you like it, and it's in stock. Our handbags, diaper bags, messenger bags and tote bags don't last long and sell very quickly.
Will there be sales tax added to my order?
Sales tax is added only to orders shipped within California. If you live outside of California, you will not have to pay sales tax.
Is your website secure with my personal information?
All purchases go through a highly Secure Shopping Server (PayPal) to ensure against tampering or intrusion. We use Secure Socket Layer (SSL) technology to ensure the security of your on-line purchase.
What if I am unhappy with my purchase?
If for any reason you are not happy with your handbags or accessory purchase, just email us for a return authorization and then return it within 7 days and get a full refund (less shipping and handling and a 15% restocking fee). Clearance items, Sale items, or items purchased at wholesale are not included in this return policy and are non-refundable.
Items that are to be returned, must be in its original shape, free of any defect.
(Please note that you must first email us for a return authorization number.)
Any other questions?